in order to engage staff at the emotional and unconscious levels -
impacting on awareness, understanding, attitude, commitment, service orientation, adaptability and confidence
Centre-ing Services have put customer service at the heart of organisations around the world, specialising in all business process and people aspects of superior customer service
Recent clients include
SAB Miller
Nedbank
Shell
Gensec
Vega Brand and Communication School
De Loittes
FNB
Quality Life Company Sasol
Dorian and Graham Williams have co-authored a book,
The Halo and the Noose:
The Power of Story-Listening/Story-Telling in Business Life
after running a successful business writing course of the same title. The book-launch happened early in 2009. For more info or to order, click!
Words at Work - a writing workshop to enrich corporate work
"Thank you so much for giving us the great treat of listening to you last week. It was an absolutely virtuoso performance and the feedback I received afterwards was most enthusiastic. Your skill in running what amounted to a workshop, with nearly 500 people, was masterly."
(Chairperson, University of the Third Age, March 2004)
"Thank you for a fascinating time with you. It has opened up a whole new realm of thinking for me as to how I run my life, and how we communicate our business in Africa."
(Rob de Groot, Standard Bank. Head: Brand marketing, Africa)
A for attitude, aptitude, adaptability
B for business acumen, bottom line, balance
C for client care, change, commitment
Dfor drive, downturn, decisions
Read Dorian's article Stories to Ring the Changes, where he describes the role of story telling in organisational change.
Stories shape the next chapter (strategic planning)
Graham Williams (co-author Halo and Noose) and Dorian are busy during October 2009 with corporate workshops. They are also offering a special for the season:
